Welcome to Orchid Dental Needs Store
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Orchid Dental Supply’s Website Privacy Policy

Orchid Dental Needs, G.P. (“Orchid Dental Supply,” “we,” “us,” and “our”) is dedicated to providing a marketplace that empowers dentists to share their knowledge about the purchase, care, and use, of dental products and supplies. Our goals are to serve you with the most advanced online dental service available, with the lowest possible pricing, industry-leading transparency, and simplicity of use. When you visit www.OrchidDentalSupply.com or any of our associated web properties such as OrchidDentalNeeds.com (together the “Site” or “Website”), you may share information with us that helps us achieve these goals. This Privacy Policy (“Policy”) is meant to help you understand how we collect, use, and share the information you provide to us when you visit our Website.

The entire Orchid Dental Supply team is committed to the responsible collection and use of your information. Our Policy explains:

Please review this Policy as your use of this Website means you have consented to this Policy. You should also read our Terms of Service which set out the contract between you and Orchid Dental Supply for the use of our Services.


1. The Information We Collect About You And How We Collect It.

This privacy policy covers our use of information that can or could be used to identify you (“Personal Information”). We need to collect and use certain Personal Information to provide the Services to you and fulfill the promises we make to you in the Terms of Service. More details about how we use the information is found below.

The information we collect falls into three groups: (1) the information that you may choose to voluntarily provide to us while using our Services (described below under “Information You Provide to Us” and (2) information collected automatically as a result of your use of our Services (described below under “Information Collected Automatically”); and (3) information collected from third parties (described below under “Information Collected From Others”).

Information You Provide To Us

There are several circumstances in which you may choose to voluntarily provide certain Personal Information to us. For example:

When you sign up for our Services, you give us Personal Information voluntarily by providing it to us. That information includes but is not limited to the username you choose to use for our services, your name, address, and your Dental license number.

You may also voluntarily give us Personal Information when you make a purchase through us, subscribe to our emails, newsletters, enter promotions, or communicate with us. Depending on which of these Services you use, that may include your name, address, phone number, email address, Dental license number, and your product purchase/return/exchange information.

You may also voluntarily provide us with Personal Information if you fill out a form on our Site that requests such information (e.g., submitting a Take Down Request).

You may also voluntarily provide us with Personal Information when you send an email message to any OrchidDentalSupply.com email address published on our Site or when you use the Chat feature of our Site. When you use such features, we retain the contents of your messages or chats, your email address, and any information you provide to us through those communications such as your name, your contact preferences, and any response we send back to you.

Orchid Dental Supply engages with customers on multiple social media platforms (e.g., Facebook, Twitter and LinkedIn). If you contact us on one of our social media platforms, request customer service via social media or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. Your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

When you make a purchase using our Services, you will be required to provide a valid credit card number or other payment information. Currently, our payment processor is Stripe. Stripe uses and processes your payment information in accordance with its own privacy policy. We encourage you to read Stripe’s policy. Importantly, neither Orchid Dental Supply nor its vendors will collect, use, or store the credit card number you provide when making a purchase on our site.

There may be other circumstances in which you chose to give us Personal Information. However, we ask that you never send us any highly sensitive Personal Information (such as protected health data or Social Security numbers) through our Site.

Information Collected Automatically

Like most web-based services, we (or our service providers) may automatically collect Personal Information from your browser or your device when you use the Site. For example we may collect and use your IP address, browser type, operating system, location information, the web page you were visiting before accessing our Services, the pages on our Site which you browsed or the features you used, and the time spent on those pages or features, the links on our Site that you click on, device and advertising identifiers, and your purchase history to understand who is using our Services and how.

Cookies and Other Information

Orchid Dental Supply use several different automated technologies to operate our Site, communicate with our customers, and ensure we are effective in our advertising. For example, we use “cookies”, which are small text files that are placed on your computer or device by a Web server when you access our Services. We may place and access cookies and similar technologies on your computer or device, which are known as “first party cookies”. Cookies may also be placed and accessed by third parties, which are known as “third party cookies” and are described below.

We use cookies to monitor aggregate usage and web traffic of our Services, customize and improve our Services, help you navigate our Services, deliver content specific to your interests and deliver advertisements to you.

We also use “web beacons” (also known as web bugs, pixel tags, or clear GIFS) which are small graphics with a unique identifier that may be included on our Services for example to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on a user’s hard drive or device, web beacons are typically embedded invisibly on web pages (or in an email).

We use the following types of cookies:

The types of cookies described above may be “session cookies” or “persistent cookies”. Session cookies are only stored on your device whilst you are using the Services, and are deleted when you log off from the Services or close your browser. Persistent cookies remain on your device for a period of time after you log off from the Services or close your browser.

Third Party Cookies

Some cookies may be placed by third parties when you use the Services as some third party service providers that we engage (including third party advertisers) may place their own cookies on your hard drive or device. These cookies may provide information to those third parties about your browsing habits. Some also help to serve you with advertisements which are more relevant to you.

For example, our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses non-operational cookies, which are text files placed on your computer to help the website analyze how visitors use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. At our request, Google will use this information for the purpose of evaluating how the website is used, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings Feature on Google. By clicking Ads Settings, you will be taken out of this Website and to Google where you can control the information Google uses to show you ads. In addition, you can use Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics. You can also find more information about Google Analytics here.

Cookies Settings

Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. However, if you don’t accept cookies, you may not be able to access all portions or features of the Services.

While you may disable the usage of cookies through your browser settings, Orchid Dental Supply currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to the lack of industry standard on how to interpret that signal.

Information Collected From Others

In addition to the information you provide to us and the information we collect automatically, we collect data that’s publicly available. For example, information you submit in a public forum (e.g., a blog, chat room or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

We also obtain information provided by third parties. For instance, we obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information).

2. How We Use Your Personal Information

We use the personal information we obtain about you to:

3. Third-Parties We Share Your Information With

We will not share any Personal Data that we have collected from you or regarding you except as described below:

Information Shared With Our Services Providers.

We engage service providers to work with us to administer and provide the Services you use. As part of that they may process your Personal Information on our behalf. These service providers have access to your Personal Information only for the purpose of performing services on our behalf, in compliance with this Privacy Policy. The service providers we use help us to:

Some service providers may also collect information directly from you (for example, Stripe, our payment processor, may request your billing and financial information) in accordance with their own privacy policy. Such service provider does not share your financial information, like credit card number, with Orchid Dental Supply, but it may share limited information with us related to your purchase, like your zip or postal code.

Information Shared With Other Users Or Visitors To Our Site.

When you post product reviews or rate products on our Site, we will share certain Personal Information with other users or visitors to our Site. This Personal Information includes your user name and the contents of your product review or product rating.

Information Shared With Third Parties.

When you make purchases through our site, you share Personal Information with Orchid Dental Supply’s vendors via Orchid Dental Supply’s API. This Personal Information is limited to what is necessary to allow the vendor to complete the order and includes your name, address, other contact information such as email address or phone number, the items you ordered that will be fulfilled or provided by that vendor, and any required licensing information. Orchid Dental Supply’s vendors never receive access to your payment information. Orchid Dental Supply’s vendors’ processing of personal information is subject to their own privacy policies. You should understand the privacy and security practices of any third party before you share information with them. Additionally, we do not share any additional Personal Information with any third parties for their direct marketing purposes.

Information Disclosed For Our Protection And The Protection Of Others.

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We only share information about you to government or law enforcement officials or private parties when we reasonably believe necessary or appropriate: (a) to respond to claims, legal process (including subpoenas and warrants); (b) to protect our property, rights, and safety and the property, rights, and safety of a third party or the public in general; and (c) to investigate and stop any activity that we consider illegal, unethical, or legally actionable.

Information Disclosed In Connection With Business Transactions.

Information that we collect from our users, including Personal Information, is a business asset. If we are acquired by a third party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Information, will be disclosed or transferred to a third party acquirer in connection with the transaction.

4. How We Protect Your Information

While no service is completely secure, we have a security team dedicated to keeping personal information safe. We maintain safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing of the Personal Information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

5. How You Can Access Your Information

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

6. How You Can Opt-Out Of Certain Uses Of Your Information


If you do not wish to receive promotional telephone calls, Email support@OrchidDentalSupply.com or call (800) 601-5251 M-F 9am-6pm ET with your first and last name and telephone number to opt out. This opt out does not apply to phone calls necessary to complete a transaction you request (e.g., confirmation of delivery address).


Orchid Dental Supply may send promotional emails such as quarterly specials and other various products and services. If you don’t want to receive this information, you can opt out at any time. Simply “Click Here to Unsubscribe” on the bottom side of email you may received.

You may select specific emails to receive.

7. Links to Other Websites

This Privacy Notice applies to this Website only. The Site may contain links to websites and services provided by third parties (e.g., Facebook, LinkedIn, Twitter). Any information you provide on or to third-party websites or services is provided directly to that third party and is subject to that third party’s policies governing privacy and security. This Privacy Notice does not apply to these websites or services. The fact that we link to a website is not an endorsement, authorization or representation that we are affiliated with that third party, nor is it an endorsement of their privacy or information security policies or practices. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. We are not responsible for the content or privacy and security practices and policies of third-party websites or services. We encourage you to learn about third parties’ privacy and security policies before providing them with personal information.

8. Data Transfer

This website is hosted and operated in Canada, and is not intended to subject us to the laws or jurisdiction of any province, country or territory other than that of Canada. Your information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using this Website you consent to the transfer of information to countries outside of your country of residence, including Canada, which may have different data protection rules than those of your country.

9. Children

This Site is not directed toward individuals under the age of eighteen (18), and we request that such individuals do not provide Personal Information. Additionally, we do not knowingly collect or maintain Personal Information from anyone under the age of 18 through the Site. If we become aware that someone under 18 has provided us with Personal Information through the Site, then we will delete this information from our files. If you are the parent or legal guardian of a person under 18 who you believe has provided Personal Information to Orchid Dental Supply through the Site, please send an email to Orchid Dental Supply at support@OrchidDentalSupply.com to have that person’s information deleted.

10. Changes To This Privacy Policy

We may revise this Policy from time to time. You can see when the last update was by looking at the “Last Updated” date at the top of this page. We encourage you to review this Policy from time to time so that you may stay informed about our collection, use, and disclosure of Personal Information through the Site.

11. Contact Information

If you have any questions or comments about our policies, please contact us.

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